REFUND POLICY

GlowDrop Return & Refund Policy

At GlowDrop, customer satisfaction is our priority. We offer a 30-day money-back guarantee to ensure your confidence in shopping with us.

Eligibility for Refunds:

Refund requests must be made within 30 days of the purchase date.

To qualify, items must be in their original condition, unused, and with all packaging intact.

All items from the original order must be returned. For promotional orders (e.g. buy-one-get-one-free), all units received must be returned to qualify for a refund. Partial returns are not eligible.

How to Request a Refund:

Contact our customer support team at support@glowdrop.co with your order details and proof of purchase

Include a brief explanation of the issue to help us process your request efficiently

Refund Process:

Once approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items:

Used, damaged, or partially returned items (e.g. returning only one bottle from a two-pack promo) do not qualify for a refund.

Returns missing original packaging will not be accepted.

Exchanges:

If you received a defective or incorrect item, we’re happy to provide a replacement at no additional cost. Please contact us to arrange an exchange.

Policy Changes: